A Pharmacy Chain Denied a Chemo Patient’s Medication Over Her Maiden Name. Internal Notes Put the Pharmacist on Notice.
Retail pharmacy chains operate on rigorous computer verification algorithms designed to prevent insurance fraud and processing discrepancies. When these algorithmic hurdles are weaponized by indifferent staff, the consequences can shift from a minor administrative delay to an acute medical crisis. When a supervising pharmacist at a major chain refused to release vital post-chemotherapy anti-nausea medication … Read more